Privacy Policy

Effective Date: 4 May 2025

At The Lilac Shed, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through other means such as email, social media, or in-store.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information (e.g., name, email address, phone number)

  • Order Information (e.g., shipping and billing addresses, product selections, payment details)

  • Account Information (if you create an account with us)

  • Communications (e.g., emails, feedback, or customer support messages)

  • Usage Data (e.g., pages visited, browser type, device information, IP address)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Respond to your inquiries or customer service requests

  • Send you updates, promotions, and other marketing communications (you can opt out at any time)

  • Improve our products, services, and website functionality

  • Meet legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Trusted service providers (e.g., payment processors, delivery companies) to fulfill orders and operate our business

  • Legal authorities when required to comply with the law or protect our rights

  • Third parties with your consent

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable precautions to protect your personal information, but no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and be cautious when sharing sensitive information online.

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Accessing your personal data

  • Correcting or updating your information

  • Requesting deletion of your data

  • Opting out of marketing communications

To exercise your rights, please contact us at [insert contact email].

7. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Lilac Shed

Email: thelilacshed@gmail.com
Address: 2139 Winton-Lorneville Highway, Lorneville, Invercargill 9876